When a video plays in lower than expected quality, it’s likely because the viewer’s Internet speed (bandwidth) cannot support higher quality playback.
If your video is low quality and freezing most likely it is the Internet speed (bandwidth) cannot support higher quality playback.
We upload our videos to 1080p and set them to “Auto” mode. In “Auto” mode, the player switches between all available qualities to accommodate changes in the your Internet speed.
You can change the viewing mode by clicking on the gear icon in the lower right corner of the player and select a lower quality to view the video in.
Try 720p, or if on your cell try 360p until you get back into range of some solid powerful Internet. We are not in 4k yet, but hang around long enough and I am sure we will get there!